Utilities and service providers have launched programs that allow customers to delay payments or extend due dates until after the enhanced community quarantine period for Metro Manila has expired. Electricity, phone, internet and water providers are all offering the public with greater leeway during this time.
While paying utilities and services under enhanced community quarantine may be delayed, you will be expected to pay your bill in full in the future. You should contact your service provider directly if you have any questions about payment or the policy that has been implemented.
Paying utilities and services under enhanced community quarantine
Power
Meralco
All Meralco bills due from March 1 to April 14 have been given a 30-day extension. For example, those with an April 1 billing due date do not have to pay until May 1. Click here for more information from Meralco about its COVID-19 response.
Internet, TV and Phone service
Globe
Globe is offering a 30-day, bill payment extension period to all mobile and broadband postpaid subscribers. Business and enterprise customers are also eligible for this payment extension. Globe has options for prepaid customers while providing Globe At Homes subscribers with additional data at no extra cost. More information can be found here.
Cignal
All Cignal customers have been given 30 days after the original due date to pay their current bill.
Smart
Smart has put in place a 30-day payment extension period for its postpaid customers of Smart, Sun Postpaid, PLDT Home and PLDT Enterprise. Click here to read more.
Sky
Sky is providing its customers with 30-day extension for bill payment. Read more here.
Water
Manila Water
Manila Water has extended the due date for all water bills by 30 days. It also confirmed that there was an adequate and continuous water supply for all customers.
Maynilad
Maynilad announced that it will stop with the disconnection of service to all overdue accounts until April 14 at the earliest. Additionally, no meter readings will be taking place during the enhanced community quarantine with bills to be calculated based on average household consumption during the past three months.
